Guia docente 2021_22 Escola Universitaria de Estudos Empresariais

Contidos

Tema	Subtema
Introductory unit.	Facts and Figures.
1. Company and Job.	Describing your company. Describing your job (position and responsibilities. Company Structure.
2. Cultural diversity, Socializing and Business Protocol.	Building a relationship. Small Talk. Inviting, accepting or declining. Cross-cultural understanding. Culture and entertainment.
3. Business telephoning.	Taking and leaving messages. Appointments. Problem solving.
4. Professional Presentations.	Structuring your presentation: Introducing yourself and your talk. Establishing credibility. Rapport building. Identifying ways of organizing a presentation. Linking the parts. Closing and finishing with impact. Non-verbal communication: Importance of body language and voice power. Designing visual aids.
5. Business Correspondence.	Writing effective e-mails, enquiries, and letters of application.